Returns & Exchanges

At Northern Monk, we want you to be completely satisfied with your order, but due to the perishable nature of our products, we can only accept returns on non-food items or damaged goods. If your beer arrives compromised or you are unhappy with your merchandise, please follow our simple return process within 14 days of delivery.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and a brief explanation of why you wish to return the item.

• 2.
  Photo Documentation

  For any damaged or spoiled goods, please attach high-quality photos to your email so our quality control team can investigate the issue.

• 3.
  Secure Packaging

  If returning merchandise or unopened shelf-stable items, ensure they are packed securely in their original packaging to prevent transit damage.

• 4.
  Refund Processing

  Once your return is received and inspected, we will issue a refund to your original payment method within 5-7 business days.